Job Description

Veterinary Receptionist/Assistant

Dogwood Trails Animal Hospital is hiring a full-time Veterinary Receptionist/Assistant to provide skilled care to our patients and exceptional service to our clients. Our ideal candidate has experience in animal care, client communication, and veterinary procedures, and has a passion for improving the lives of pets and their owners.

As you join our mission to provide pets and their owners with the highest quality compassionate medical care, expect to be supported in your work and home life with:

• All the benefits you deserve medical, dental, vision, retirementplus an employee pet discount because we know your pets are family, too.
• Paid time off. Take the time you need to recharge.

Salary: $16-$18 per hour

Schedule: Full Time 35+ hrs. weekly

Mon 8 am - 7 pm;

Tue, Wed & Thurs 8 am - 6 pm;

Alternating Saturdays 8 am - 3 pm

Key Responsibilities:

• Answer client calls for appointments and triage client concerns as well as other client requests. Make outbound calls for appointment reminders and follow-ups
• Greet clients, escort them and their pets into exam rooms, ensure smooth transitions to the front desk, and promote the practice's products, programs, and services
• Ensure accurate service and product sales accounting, handling payments, process credit/debit cards, and schedule future appointments to maximize efficiency and daily flow
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior
• Assist veterinarians and vet techs during examinations, treatments, and surgeries
• Handle and restrain animals safely and compassionately
• Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces
• Perform basic laboratory tests, such as collecting blood, urine, and stool samples
• Administer medications and vaccinations under the supervision of a veterinarian
• Maintain accurate medical records
• Communicate with pet owners about their pets' care, treatment plans, and follow-up visits
• Clean and maintain the clinic, including stocking supplies and ensuring a safe and sanitary environment

Qualifications:

• Previous experience as a veterinary receptionist or veterinary assistant
• Physical ability to handle animals safely and compassionately
• Ability to lift 50 lbs
• Must be detailed oriented with ability to think clearly and multitask in a fast-paced environment
• Have strong client education and communication skills
• Must have a can-do attitude and be a team player
• Ability to maintain a calm, professional and positive demeanor
• Dependability, punctuality and flexibility are a must

About Dogwood Trails Animal Hospital

Dogwood Trails is a brand-new state-of-the-art small animal hospital located in Bentonville, Arkansas. Open since October 2024, the hospital offers a variety of services to provide the best comprehensive care to our patients through all stages of life including preventative care, soft tissue surgeries, dentals, in-hour diagnostics, ultrasound, and digital full body and dental radiographs.

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