Job Description
Turning Point Global Solutions LLC (TurningPoint) is seeking experienced Service Delivery Managers, Wireless Government Telecom. This position is contingent upon program award.
As a Service Delivery Manager, with expertise in government telecom support, you will be responsible for supporting the management of one or more clients within a large-scale federal wireless telecom management program. The program is an IDIQ contract type, with work funded through multiple task orders. This role requires experience in delivering wireless telecom management services in a complex, multi-client, multi-site environment. The DPM ensures that project objectives are achieved on time, within scope, and in compliance with applicable federal guidelines and agency-specific requirements.
Location: TurningPoint headquarters in Rockville, MD with on-site visits to customers and hybrid options available.
What You’ll Do
As a Service Delivery Manager , you will be responsible for:
- Managing the entire lifecycle of wireless telecom delivery and management, from ordering and provisioning to disposition, including financial and contractual management.
- Collaborating with federal stakeholders, technical teams, and vendors to define and execute on project scope, deliverables, timelines, and resource needs.
- Monitoring and controlling project performance to ensure alignment with scope, cost, and schedule baselines.
- Supporting the coordination of change control processes and configuration management.
- Communicating project status, risks, and issues to program leadership and client stakeholders through regular briefings and written reports.
- Facilitating meetings, technical reviews, and working groups with cross-functional teams.
- Leading and mentoring junior project team members as needed.
What We’re Looking For
To thrive and excel in this role, candidates are expected to have:
Required Skills and Qualifications:
- Minimum of five (5) years of related work experience (government telecom), with at least 3 years supporting federal telecom expense management programs.
- Bachelor's degree, or certificate, in Information Technology, Telecommunications, Engineering, Business, or a related field.
- Experience in a government contracting environment with an understanding of federal wireless operations.
- Experience with project management, including planning, scheduling, and cost tracking.
- Ability to obtain and maintain a U.S. Secret or Top Secret Security Clearance.
Preferred Skills and Qualifications:
- Knowledge of telecom lifecycle management and Telecom Expense Management (TEMS).
- Demonstrated success managing complex projects in a matrixed environment with multiple stakeholders.
- Experience working with or supporting the Department of Homeland Security (DHS).
- PMP certification or equivalent project management credentials.
What’s In It For You?
We understand that our team members are our greatest asset. That’s why we offer:
- Competitive salary with annual performance bonuses and annual merit increases.
- Comprehensive health benefits fully funded by the company for employees.
- 401(k) retirement plan with company match.
- Paid time off plus holidays.
- Professional development opportunities.
- A collaborative and inclusive work culture.
In compliance with pay transparency requirements, the salary range for this role is $95,000 to $116,000. This range is a general guideline only, as compensation decisions are based on relevant experience and educational qualifications.
Ready to make your next career move?
Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!
About Turning Point Global Solutions LLC ( )
TurningPoint is a fast-growing systems integration and information technology services company that caters to federal, state, and local government and commercial clients. We specialize in full lifecycle system integration and software engineering services, focusing on digital transformation and solution engineering in healthcare IT and telecom business verticals. Our expertise includes software development and integration business process outsourcing, and professional services.
Founded in 2002, TurningPoint prides itself on a heritage of innovation and strong professional services capabilities, enabling it to provide mission-critical solutions in a timely and cost-effective manner.
TurningPoint’s processes are independently appraised at CMMI Maturity Level 5 for Development.
All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law. This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.
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Job Tags
Contract work, Work experience placement, Local area,