About Swingtech Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team. Location: Washington, DC Metro Area – Onsite Clearance Requirement: CBP Background Investigation (BI) We are currently looking to fill a Project Manager I – ASD Team Lead role. Responsibilities & other details are listed below: Responsibilities Lead a Tier II service desk team supporting CBP’s Automated Commercial Environment (ACE) Portal. Provide 24x7x365 bilingual support (English/Spanish) to trade users, Participating Government Agencies (PGAs), and CBP personnel. Handle technical queries, escalate urgent issues, and manage account activation/enrollment workflows. Maintain SOPs, Welcome Letters, and enrollment guidance documentation. Participate in training sessions and bridge calls related to trade compliance, facilitation, and enforcement. Support knowledge base documentation updates and provide data to support system risk assessment due to cyber threats. Eligibility & Qualifications U.S. Citizen with an active CBP BI clearance. Minimum 3 years of experience with international trade systems, preferably ACE. In-depth understanding of CBP, PGA, and cargo processing operations. Strong written and verbal communication skills; Spanish fluency preferred. Prior experience leading support teams in a federal or enterprise environment. Summary of Benefits 15 PTO days 11 paid holidays Medical Insurance with – 3 options (HSA with $600 Employer Contribution). Dental Insurance with no age limit orthodonture. Vision Insurance through EyeMed in and out of network coverage. Short Term and Long-Term Disability coverage with 100% premium support, Life insurance and AD&D with 100% premium support Supplemental Life Insurance Critical Care and Accident Insurance availability Pet Insurance through Nationwide Employee Assistance Program 401k with enrollment from day one. 4% deferral by company.
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