Job Description

Job Description

About the Role

Serve Freight is a freight brokerage startup entering our second year with a mission bigger than logistics. We’re building a business on excellence, integrity, and purpose. If you’ve ever wanted to help shape a business from the ground up, now’s your chance. We're not just hiring a role, we're inviting someone to build with us.

This isn’t your average entry-level role - it’s a launchpad. We’re looking for someone dependable, curious, and eager to learn. Someone who takes initiative, thrives in fast-paced environments, and wants to play a meaningful role in a small but growing team.

You don’t need years of logistics experience - just the drive to figure things out, stay organized under pressure, and communicate well with customers, carriers, and teammates.

Key Responsibilities

Operations & Support

• Assist with daily freight tasks: quoting, booking, tracking, and updating shipments
• Communicate with carriers and customers via email and phone quickly and accurately
• Update our systems with accurate load and contact information (Turvo, Hubspot, etc.)
• Support the operations team in identifying and resolving any issues that come up
• Learn how to follow and improve our standard operating procedures (SOPs)
• Build strong relationships with carriers and reps

Team Collaboration

• Work closely with the CEO and operations team to support priorities
• Help keep everything organized and on track, especially during busy periods
• Support operations and jump in where needed—we’re a small team!

Growth & Learning

• Learn the ins and outs of the freight brokerage and logistics industry
• Get hands-on experience with logistics tools, communication best practices, and AI-based systems
• Take initiative to improve your work and develop new skills - we’ll support your growth

What We’re Looking For

• Excellent communication and organization skills
• Self-starter with a team-first attitude
• Tech-savvy - you’re comfortable learning systems and tools
• Detail-oriented and dependable - things can move fast in freight, and accuracy matters
• Previous admin, operations, customer service, or logistics experience is a plus, but not required
• Startup mindset: adaptable, resourceful, and resilient 
• Thrives in fast-moving, dynamic environments
• Excited to work at a startup where you can grow as we grow
• Aligned with our mission and values

What Success Looks Like

• You’re handling key tasks with accuracy and confidence
• Communication with carriers and customers is smooth and professional
• Our systems are up-to-date and organized
• You’re learning quickly and taking on more responsibility
• The team can count on you - and you’re excited about where this is going!

What You Can Earn 

This is a rare opportunity to make a huge impact from the ground up in a high-growth environment that will set you up for long-term success. As a bonus, there are uncapped commissions, so your performance potential comes without a ceiling!

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