Job Description

Job Description

Job Description

Job Overview:

As a Technology Manager at JK Products & Services, Inc, you will be responsible for overseeing and managing all aspects of information technology infrastructure and systems. Your role will involve developing and implementing IT strategies, ensuring network security, managing software applications, and providing technical support to our employees. You will collaborate with cross-functional teams to align IT initiatives with business goals and regulatory requirements.

Essential Skills

• Strong knowledge of network infrastructure, server administration, and software applications.
• Meraki & Cisco experience preferred
• Experience with cloud computing and virtualization
• Microsoft Intune experience
• Office 365 Admin.

Security/Regulatory Requirements

• Ensure data integrity and security of electronic records and monitor system usage to detect and prevent data manipulation or loss.
• Ensure data backups, disaster recovery, and business continuity plans are in place and tested regularly.
• Ensure that the security, performance, reliability, and efficiency of JK Products, Inc. infrastructure is operationally maintained in accordance with established protocols and continually improved where opportunity exists.
• Strong understanding of cybersecurity practices
• Knowledge of compliance requirements and data protection regulations
• Keep up to date with changes to regulatory requirements and industry best practices and proactively identify areas for improvement within the quality management system.

Software/Projects/Contracts/Budget

• Coordinate and schedule software and hardware installations
• Collaborate with external vendors, contractors, and service providers to ensure smooth operation of IT systems
• Evaluate vendor proposals, negotiate contracts, and manage vendor relationships.
• Monitor vendor performance and enforce contractual obligations.
• Maintain inventory of all hardware and equipment
• Managing department budget
• Provide project management oversight, input and guidance for complex global or local projects and initiatives, ensuring regulatory and compliance requirements are met.

Effective Time Management

• The specific tasks and duties as outlined in the current job description will be completed within the established time frames.
• Working closely with other department managers to assess the growth needs and maintenance of the company’s network
• Ensures IT related projects and tasks are completed within specifications, on time and within budget.

Professional Standards

• Employees will be required to act in a manner that is accordance with current ethical standards and promotes a positive public image for the organization and the profession. In addition, actions will be in accordance with the established legal aspects of professional standards and JK Products and Services policies and procedures.

Effective Communication

• Employees will respond to both internal and external customers by returning phone calls, checking e-mails, responding to requests, and working collaboratively with other departments. Communicate in a manner that is clear, concise and facilitates the organizational goals. Communication will be accomplished in a timely manner and will ensure that all parties have a firm understanding of the message(s) being communicated.

Customer (client, internal, external) Satisfaction

• The employee recognizes customer satisfaction as a priority and has made ongoing efforts to assist both internal and external customers in a courteous and professional manner.

Cooperation and Collaboration

• The employee is an active part of the team and obtains the supervisor’s signature on appropriate documentation. The employee is respectful with internal and external professional colleagues and is not engaged in frequent conflicts with others.

Physical Requirements

• Repetitive movement of hands, wrist fingers working on keyboard

• Walking, standing, bending, lifting and or moving objects up to 50 lbs., reaching, kneeling, stooping, and stretching.
• Must be able to perform the essential functions of the job with or without reasonable accommodations.

Must have knowledge of the following:

Software

Office 365

SAP

Five9

Zendesk

Salesforce

TeamViewer

DUO (Multi Factor Authentication)

VPN

Hardware

Desktops and Laptops

Surfaces

Apple Laptops

Cisco Switches, ASA, Servers, and Firepower Firewalls

Printers

Copiers (There is a maintenance contract, but Paper Jams and Toner replacement done in house)

Door Access Control/Camera

Meraki Access Points

APC Battery Backup System

Zebra Printers and Scanners

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