Customer Support representative (Tech-Oriented) Job at PocketLink ltd., Miami, FL

VG1QalRxMGhtbXJDM245QnVOL1lrY2dSSUE9PQ==
  • PocketLink ltd.
  • Miami, FL

Job Description

About Us:

Pocket Link is a tech company providing supply chain automation software for B2B vendors. We're looking for a dependable, tech-comfortable Customer Support Specialist to join us in delivering excellent service to our clients.

What You’ll Do:

  • Respond to customer inquiries via email, phone, and chat
  • Troubleshoot basic technical issues related to our software and Windows-based systems.
  • Assist customers with installations, updates, and configurations
  • Document support interactions and solutions clearly
  • Collaborate with the tech team to escalate complex cases
  • Learn SQL Server basic queries to be able to support more advanced cases.

What We’re Looking For:

  • Strong English communication skills (spoken and written)
  • Good computer orientation and basic Windows knowledge (network settings, file systems, etc.)
  • Quick learner with the ability to follow technical instructions.
  • No college degree required – skills, attitude, and reliability matter more

Why Join Us?

  • Friendly and supportive team
  • Opportunity to grow with a tech company that values your input
  • Training provided – we invest in your success

Job Tags

Similar Jobs

Maxion Corp LLC

Entry-Level Data Entry Specialist Remote Job at Maxion Corp LLC

 ...Job Description We appreciate you checking us out! Work At Home Data Entry Research Panelist Jobs - Part Time, Full Time This work-from-home position is ideal for anyone with a diverse professional background, including administrative assistants, data entry clerks... 

Rukert Terminals Corporation

Port Operations Trainee Job at Rukert Terminals Corporation

 ...stevedoring, warehousing, and transfer to and from ocean vessels, rail, or trucks. Role Description This is a full-time on-site Trainee role located in the Washington DC-Baltimore Area at Rukert Terminals Corporation. The Trainee will be involved in day-to-day tasks... 

GXO Logistics

Senior International Tax Manager - Hybrid, Charlotte, NC 1 Job at GXO Logistics

 ...looking for talented individuals at all levelswho can deliver the caliber of service our...  ...you can be proud of. As the Senior International Tax Manager, you will work...  ...Bachelors degree in Accounting, Finance, or related field. ~5 years of experience in a publicly... 

Carney, Sandoe & Associates

Spanish and Latin Teacher Job at Carney, Sandoe & Associates

 ...an education recruitment firm, is currently seeking a Latin & Spanish Teacher for the 2025-2026 school year at an independent school...  ...plans and curricula based on the needs of individual students. Teaching multiple sections of both Spanish and Latin. Teaching... 

Lasierra

SALSU Student Event Photographer Riverside, CA Job at Lasierra

Department: Office of Student Involvement/SALSUTitle: SALSU Student Event PhotographerPay Range: $16/hrStart Date: January 6, 2025Report to: Director, Admin Secretary & Visions EditorHours: Event Based/VariesJob Summary: The student event photographer will play a...