What You'll Be Doing:
Working in production support and associated tasks like monitoring of the individual queues, ticket updates as per SLA, working with stakeholders to take the tickets forward and provide effective resolution
Analyze, debug and troubleshoot software programs and applications. Perform fixes for software errors in a timely and accurate fashion, and participate in software upgrades, revisions, and patches
Maintaining and providing production support for the existing systems as needed
Engaging with various stakeholders to provide updates for tickets
Guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams
Building and maintaining a document repository with global partners
Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary
Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team
Provide on-call production support
What We're Looking For:
Mandatory Requirements:
Additional Requirements:
Experience debugging Oracle PL/SQL and writing advanced level queries, specifically in Oracle PL/SQL
Knowledge in Kotlin or Java is a plus
Work in a fast-paced environment coordinating with internal customers to help support and enhance business systems
Contributes to process improvements
Demonstrated ability to work in a team environment including the ability to work collaboratively with business users
Ability to solve complex problems; takes a new perspective using existing solutions
Works independently; receives minimal guidance
Typically resolves complex problems or problems where precedent may not exists
Works independently
This position will be in office 5 days a week, Monday – Friday.
What’s In It for You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off (including sick, holiday, vacation, etc.)
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Growth Opportunities
Tuition Reimbursement
Access to Arrow’s Employee Discount Program
Short-Term/Long-Term Disability Insurance
Climate controlled environment with excellent break room facilities
Located in central Reno, near public transportation (RTC Route 56)
And more!
#LI-SH1
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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