Informações Gerais Koud is looking for a IT Support to work with one of our clients. Habilidades: MS Office 365 Zendesk Jira Windows Server Cisco ISE Azure AD SharePoint Citrix Desktop Grafana Forcepoint Bloomberg English Responsabilities: Support and maintain organizational computer systems, desktops, peripherals, and mobile devices. Installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment. Troubleshooting problem areas in person and by telephone. Assistance to the end-user anytime. Assists with testing of clinical applications with users and appropriate applications teams. Investigates problems between applications and other interfaced systems and instruments. Assists in coordination with vendors on break/fix issues (vendor installs, monitors, and maintains all remote software systems). Provide tier 1, 2, and 3 level technical support to end users and clients. Respond to tickets in the JIRA, Zendesk, and Service Now Ticketing Systems. Monitor the JIRA, Zendesk, and Service Now ticket queues for issues and/or requests submitted by end users or management, ranging from hardware/software issues, software installation requests, and network resource access. Ticket/request escalations to the correct division/department for completion or resolution. End user desk side support for Windows OS operating systems-based systems. Software management, diagnostic testing, and the utilization of remote-control tools used to troubleshoot and find solutions to various issues experienced by end users. Hardware asset break/fix, warranty coverage processing. Asset management and control. Supporting MS Office 365 applications. Required Skills: Living in New York, Miami/FL, Houston. Experience in IT Support. Experience with MS Office 365. Experience with JIRA, Zendesk, and Service Now Ticketing Systems. Infrastructure experience. Windows Server 16, 19, and 22 Operation Administration. Managing and providing support for SSM. Azure AD – Intune, MDM, and MAM. Apple Business Manager (non-priority). Dynamics experience. Desktop Support experience. Cisco ISE experience. Exchange – Administration and support (mobile and desktop). CUCM Support experience. IPC Support: Ticket routing to Brazil team and troubleshooting. Inspira experience. Confluence experience. Citrix Desktop experience. Proofpoint: Read-only access but ability to troubleshoot. Creation of groups in SharePoint (administrative skills needed for Texas). Inventory management experience. Print server administration (Sharp and Papercut). Cisco AnyConnect VPN and GlobalProtect experience. Cisco teleconference experience. Monitoring: Grafana experience. Finance applications: Bloomberg, Net x 360, and Market Axess experience. Also using: Forcepoint and CrowdStrike. Fluent in English. #J-18808-Ljbffr Koud
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